The Fall of Client Service

My text to an agency after my interaction with ExpressScripts after editing out the negative feedback: Yup. Nothing left. Five customer service reps, three-four transfers, two dropped calls, 47 minutes and 20 seconds of pure torture. 800 milligrams of ibuprofen. All to place a request for a bill/invoice I’d paid nine weeks ago and never received … Read moreThe Fall of Client Service